Returns and refunds
At KIELEENK SECRET , you have 14 days from the receipt of your order to exercise your right of withdrawal and request a return.
Return shipping costs are the responsibility of the customer.
Return conditions
No used and/or washed product may be returned or given the opportunity for a refund or exchange , except at the special discretion of KIELEENK SECRET (for example, in the case of a proven defect on the product).
Products must be returned in their original packaging , undamaged and in perfect condition for resale .
Products returned without their original packaging or showing signs of use will be refused.
Return procedure
Before returning any item, please contact us at the following address:
Please include the following in your message:
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Your order number ,
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Your full contact details ,
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The reason for the return .
We will get back to you as soon as possible with instructions on how to proceed .
⚠️ No returns will be accepted without prior request .
Refund
Once the product has been returned and checked, we will process the refund via the same payment method used for the purchase.
The refund will be issued within a maximum of 14 days after validation of the return.
Initial shipping costs are non-refundable (except in the case of an error on our part or a defective product).
Exceptions
Some items cannot be returned or refunded for hygiene and safety reasons (perfumes, opened cosmetics, beauty accessories, etc.), except in the case of a proven defect upon delivery .
Contact customer service:
📩 contact@kieleenksecret.com
Address: KIELEENK SECRET – 4 boulevard Roger Salengro, 78711 Mantes-la-Ville, France
Last updated: October 23, 2025
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